{"id":23288,"date":"2026-04-24T16:16:42","date_gmt":"2026-04-24T13:16:42","guid":{"rendered":"https:\/\/sol.ee\/uncategorized\/new-wasnt-better-10-years-of-cooperation-between-east-capital-real-estate-and-sol-baltics\/"},"modified":"2026-04-27T14:35:04","modified_gmt":"2026-04-27T11:35:04","slug":"new-wasnt-better-10-years-of-cooperation-between-east-capital-real-estate-and-sol-baltics","status":"publish","type":"post","link":"https:\/\/sol.ee\/en\/client-stories\/new-wasnt-better-10-years-of-cooperation-between-east-capital-real-estate-and-sol-baltics\/","title":{"rendered":"New wasn\u2019t better: 10 years of cooperation between East Capital Real Estate and SOL Baltics"},"content":{"rendered":"\n

How do you keep a portfolio of properties, both commercial and retail, in good order, and indeed in working order, when life doesn’t come to a stop even at the weekends? For East Capital Real Estate, that means providing more than just a maintenance service: it means a partnership that can adapt, respond and reflect on things.<\/strong><\/p>\n\n

We talked to Anneli M\u00e4nd, East Capital Real Estate Regional Manager of Eastern Estonia properties, to gain an understanding of what makes long-term cooperation work and what role SOL Baltics plays in it.<\/p>\n\n

\"\"
Anneli M\u00e4nd, East Capital Real Estate Regional Manager of Eastern Estonia properties<\/em><\/figcaption><\/figure>\n\n

Cooperation beyond the contract<\/strong><\/p>\n\n

East Capital Real Estate and SOL Baltics have been working together for more than a decade. During this time, other service providers have been tested, but in the end, the company came back to the partner it knew.<\/p>\n\n

“We have tried others in the intervening years, but we realised that the old saying is true: new isn\u2019t necessarily better,” Anneli admits.<\/p>\n\n

SOL’s strength lies not only in the service it provides, but above all in its attitude. Flexibility and a willingness to find solutions \u2013 even in situations that are not clearly spelled out in the contract \u2013 are essential.<\/p>\n\n

“SOL is one of the best partners you\u2019ll ever have in terms of their willingness to work with you and come up with solutions,\u201d Anneli adds. \u201cThey don\u2019t get bogged down in what\u2019s written in the contract.”<\/p>\n\n

Speed counts \u2013 especially in unexpected situations<\/strong><\/p>\n\n

Unexpected situations are part and parcel of property maintenance, from minor issues to serious incidents. In such moments, reaction times are crucial.<\/p>\n\n

“When needed, people can be brought to the site very quickly,\u201d Anneli says. \u201cYou don’t always have to plan a week in advance: you get an immediate response.\u201d<\/p>\n\n

Over the years, there have been both flooding and sewerage problems that require prompt intervention. For example, in areas where Friday evenings mark the start of big weekends, problems can\u2019t wait until Monday.<\/p>\n\n

“There have been situations where there\u2019s been so much water on the floor that it\u2019s had to be removed using machinery,\u201d Anneli reveals. \u201cSOL has always been there to help get the situation under control.”<\/p>\n\n

Cooperation honed over the years<\/strong><\/p>\n\n

Long-term partnerships mean that work processes evolve for the better over time, and East Capital Real Estate is no exception.<\/p>\n\n

“Over the years, things have settled into place very nicely,\u201d says Anneli. \u201cService as a whole has improved.”<\/p>\n\n

One key change is that SOL no longer just acts on orders, but notices things and makes suggestions of its own.<\/p>\n\n

\"\"
J\u00f5hvi Tsentraal<\/em><\/figcaption><\/figure>\n\n

“Today, they themselves offer to fix or clean up things, including stuff we don\u2019t even necessarily notice ourselves,” Anneli confirms.<\/p>\n\n

This is reflective of a partnership in which the service provider is not just a contractor, but an active contributor.<\/p>\n\n

Communication that creates clarity<\/strong><\/p>\n\n

Good cooperation is based on clear and honest communication. East Capital Real Estate appreciates the fact that the SOL team never leaves questions up in the air.<\/p>\n\n

“Rather than making vague promises, they\u2019re honest about when something will be done,\u201d Anneli says. \u201cThat reassures you that information is moving.\u201d<\/p>\n\n

Availability is also important, with the company responding rapidly when needed, whatever day of the week it happens to be.<\/p>\n\n

“Real estate doesn\u2019t operate on weekdays alone,\u201d Anneli remarks. \u201cThings can happen at the weekend as well, and you need a partner you know can deal with it.”<\/p>\n\n

Digital solutions in everyday work<\/strong><\/p>\n\n

The companies also use digital tools to streamline and speed up processes. For example, orders and tasks are systematically routed through management software, reducing the volume of e-mails and making the flow of information more transparent.<\/p>\n\n

This may not be a striking innovation, but in day-to-day work the impact is significant, requiring less manual work and producing more clarity.<\/p>\n\n

Sustainability as a common thread<\/strong><\/p>\n\n

Environmental issues are important to East Capital Real Estate and are taken into account in both building development and day-to-day management.<\/p>\n\n

“We\u2019re gradually investing in energy efficiency in buildings, creating charging facilities for electric cars and sorting waste,” Anneli explains.<\/p>\n\n

Recycling and the smart use of resources also form an important part of sustainability.<\/p>\n\n

\"\"
Jewe Keskus<\/em><\/figcaption><\/figure>\n\n

“We don’t throw anything away lightly,\u201d Anneli adds. \u201cLots of materials and equipment are used again later.”<\/p>\n\n

This approach requires the same mindset of their service partner.<\/p>\n\n

A recommendation based on experience<\/strong><\/p>\n\n

Is SOL Baltics a partner the company recommends to others?<\/p>\n\n

The answer is an unequivocal \u2018yes\u2019.<\/p>\n\n

“I recommend all our long-term partners,\u201d Anneli reveals, \u201cSOL being very much one of them!”<\/p>\n\n

Easy Life: when cooperation is cool, calm and collected<\/strong><\/p>\n\n

The partnership between East Capital Real Estate and SOL Baltics reflects the latter’s \u2018Easy Life\u2019 principle: that the service should work smoothly, reliably and unobtrusively.<\/p>\n\n

At its best, cooperation should not entail things constantly being \u2018fixed\u2019, but a relationship where things simply work.<\/p>\n\n

“If working together goes smoothly and calmly, and you\u2019re not having to constantly intervene, that’s by far the best result,” Anneli notes. This is a partnership that will last.<\/p>\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

How do you keep a portfolio of properties, both commercial and retail, in good order, and indeed in working order, when life doesn’t come to a stop even at the weekends? For East Capital Real Estate, that means providing more than just a maintenance service: it means a partnership that can adapt, respond and reflect […]<\/p>\n","protected":false},"author":5,"featured_media":23513,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[71],"tags":[],"class_list":["post-23288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-stories"],"acf":[],"_links":{"self":[{"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/posts\/23288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/comments?post=23288"}],"version-history":[{"count":2,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/posts\/23288\/revisions"}],"predecessor-version":[{"id":23525,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/posts\/23288\/revisions\/23525"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/media\/23513"}],"wp:attachment":[{"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/media?parent=23288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/categories?post=23288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sol.ee\/en\/wp-json\/wp\/v2\/tags?post=23288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}